In order to be eligible for a refund the following conditions must be met.

1. The request must be made in writing within 14 days of the original payment date
2. And that no bookings have been made for the service that is purchased.
3. To request a refund please contact us at angela.jackson@Freeframe.co.uk
4. Please provide your name and your order number, stating that you wish to have a refund. Please be explicit if you have booked more than one service, which one exactly that you require a refund for.
5. Once your request is received and approved, we will initiate the refund process. We will e-mail you directly via your contact e-mail to notify you of when this happened. Depending on your bank you may have to wait for the funds to clear. FREEFRAME have no control over individual banking policies, and so therefore cannot give you an exact date of when your funds will be back in your bank account.
6. FREEFRAME do not offer refunds after the 14-day cooling off period, however in exceptional circumstances refunds may be considered at our discretion.